Q: What isQueens Hardwood Flooring’s service guarantee?
A: Queens Hardwood Flooring guarantees its work for two years.
Q: What is the grade of wood, and why is it important?
A: The grade refers to the level of quality associated with a type of wood. Wood is assessed for the number and size of defects, and assigned a grade accordingly. The higher the grade, the fewer defects it has.
Q: What is the difference between parquet and plank flooring?
A: These are styles of wood. Parquet is typically designed in a geometric pattern, while plank flooring are long strips of varying width that use a tongue-in-groove installation.
Q: What is hardwood flooring?
A: Hardwood flooring can come from ash, bamboo, beech, birch, cherry, elm, maple, oak, poplar and teak trees. It can come unfinished or pre-finished.
Q: Why do you test for moisture?
A: Hardwoods contract and expand when the temperature changes, and are susceptible to moisture levels in the sub-floor. Queens Hardwood Flooring tests the moisture levels to make sure your floors will lay properly.
Q: How are hardwood floors environmentally friendly?
A: By refinishing your existing wood floors, you are revitalizing a sustainable product. Hardwood floors are one of the only features of your business that can be renovated again and again. Queens Hardwood Flooring can install “eco-friendly” flooring like bamboo, or wood that has been harvested from Forest Stewardship Council woods. Other options include using an underlayment that is made up of post-industrial recycled content, applying a non-toxic flooring adhesive, and using pre-finished wood that has been treated with a “green” varnish.
Q: How long will it take Queens Hardwood Flooring to refinish my existing floors?
A: We do our best to provide you with an accurate timeframe for completing your flooring project. Please keep in mind that refinishing floors is a multi-step process that necessitates drying time for stains, glues, sealants, finishes, and polishes. As well, sometimes factors like poor weather conditions, availability of materials, and changes in the order can delay a project. Queens Hardwood Flooring will keep you abreast of any changes from the original project estimate as soon as they become evident.








